Worthing Theatres and Museum Membership Terms and Conditions

Index:

  1. Definitions
  2. WTM Memberships
  3. Priority Membership
  4. Experience Membership
  5. Headline Membership
  6. Communication
  7. Use of benefits
  8. Membership Fees
  9. Renewal
  10. Cancellations and refunds
  11. Lost membership cards
  12. Further conditions 
  1. Definitions

In these terms and conditions (Terms), the following words shall have the meanings set out below:

  1. Membership means a Worthing Theatres and Museum membership,

including Priority, Experience or Headline membership (as applicable) and Member

means the holder of such a Membership.

  1. Ticket means any ticket for attending an event (including, but not limited to, staged theatrical performances, talks, concerts, recordings, film screenings or other ticketed events) offered for sale by us or our authorised agents, and any reference to a performance shall include any of these.

(c)        Worthing Theatres and Museum means Connaught Theatre, Studio and Fraser’s Bar, Union Place BN11 1LG;  Assembly Hall, Stoke Abbott Road BN11 1HQ; Pavillion Theatre and Pavilion Cafe Bar, Marine Parade, BN11 3PX and

Worthing Museum and Art Gallery, Chapel Road BN11 1HP

(d)        we means Worthing Theatres and Museum, registered in

England and Wales with Charity Number 1185189 whose registered office is The Connaught Theatre and Studio, Union Place BN11 1LG; and us and our shall be construed accordingly; and

(e)       you means you or anybody who in our reasonable opinion is acting with your authority or permission; and your shall be read accordingly.

  1. WTM (Worthing Theatres and Museum) Memberships

WTM offer 3 levels of Membership:

  • Priority 
  • Experience
  • Headline 

Please note that both Experience and Headline memberships come as a Plus 1 membership or a Plus 3 membership:

  • Plus 1 members are able to bring one unnamed guest with them to make use of their benefits. The unnamed guest is only entitled to the benefits by association and resigns these rights once the member departs.
  • Plus 3 members are able to bring one unnamed guest with them to make use of their benefits. The unnamed guest is only entitled to the benefits by association and resigns these rights once the member departs.

The standard benefits of each membership are listed on wtam.uk  The benefits listed are correct at the time of publication on the website. Worthing Theatres and Museum reserve the right to amend these benefits at any time, without advance notice. Refer to the website or please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk for the most up to date list of benefits available to WTM members.

The Terms and Conditions relating to each level of membership are stated below under the relevant heading(s).

  1. Priority Membership
  •  Priority Booking

WTM Priority members can take advantage of priority booking periods ahead of the general on sale date for selected shows and events. Priority booking is not available on all events. Details of eligible shows will be included in emails, however you can always check which events are included in Priority booking by contacting the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

Priority booking is only available to the Priority membership holder and the tickets must be booked under the member’s personal account. Ticket availability is not guaranteed for members booking during the priority booking period as tickets are sold on a first come first served basis. 

The number of tickets that you will be able to book on each show will differ. Please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk to check.

  1. Experience Membership

        

  • Priority Booking

WTM Experience members can take advantage of priority booking periods ahead of the general on sale date for selected shows and events. Priority booking is not available on all events. Details of eligible shows will be included in emails, however you can always check which events are included in Priority booking by contacting the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

Priority booking is only available to the Experience membership holder and the tickets must be booked under the member’s personal account. Ticket availability is not guaranteed for members booking during the priority booking period as tickets are sold on a first come first served basis. 

The number of tickets that you will be able to book on each show will differ. Please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk to check.

Experience members are able to make use of the WTM membership discount within the priority booking window if the WTM membership discount is applicable to that ticket.

(b)        Terms of WTM Experience Membership live events & show discount

WTM Experience members can book a maximum of 2 (Experience member Plus 1) or 4 (Experience member Plus 3) tickets per event using the WTM membership discount. Tickets can be booked online by logging in to an account associated with a WTM Experience membership. The discount will apply automatically to eligible full price tickets for events included in this offer. Experience Members can also take advantage of this WTM membership live events & show discount if booking via phone or in person at the Box Office. The WTM membership live events & show discount can only be used by the membership holder and the tickets must be booked under the member’s personal account. WTM membership live events & show discount is subject to availability and cannot be applied retrospectively. Only one type of offer in addition to the WTM membership live events & show discount per ticket can be applied. The discount does not apply to all events on sale via Worthing Theatres Box Office. For details of which events are included in this offer, please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

(c)        Terms of WTM Experience membership film discount

WTM Experience members can book a maximum of 2 (Experience member Plus 1) or 4 (Experience member Plus 3) tickets per film using the WTM membership film discount. Tickets can be booked online by logging in to an account associated with an WTM Experience membership. The discount will apply automatically to eligible full price tickets for films included in this offer. Members can also take advantage of the WTM membership film discount if booking via phone or in person at the Box Office. The WTM membership film discount can only be used by the membership holder, and the tickets must be booked under the member’s personal account. The WTM membership film discount is subject to availability and cannot be applied retrospectively. Only one type of offer in addition to your WTM membership film discount per ticket can be applied. The discount does not apply to all film screenings on sale via Worthing Theatres Box Office. For details of which screenings are included in this offer, please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

(d)        Terms of WTM  Experience Membership Screen Arts discount

WTM Experience members can book a maximum of 2 (Experience member Plus 1) or 4 (Experience member Plus 3) tickets per Screen Arts screening using the WTM membership Screen Arts Discount. Tickets can be booked online by logging in to an account associated with an WTM Experience membership. The discount will apply automatically to eligible full price tickets for Screen Arts screenings included in this offer. Members can also take advantage of the WTM membership Screen Arts Discount if booking via phone or in person at the Box Office. The WTM membership Screen Arts Discount can only be used by the membership holder, and the tickets must be booked under the member’s personal account. The WTM membership Screen Arts Discount is subject to availability and cannot be applied retrospectively. Only one type of offer in addition to the WTM membership Screen Arts Discount per ticket can be applied. The discount does not apply to all Screen Arts screenings on sale via Worthing Theatres Box Office. For details of which screenings are included in this offer, please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

(e)        Terms of discount at Worthing Theatres Bars and Food Kiosks

WTM Experience members are entitled to a discount at all Worthing Theatres Bars and Food Kiosks, at the rate specified on the wtam.uk. In order to redeem this WTM membership discount, members must present their Experience membership card at the point of purchase and the WTM Experience cardholder must be present. This WTM membership discount is subject to availability and cannot be applied retrospectively or to already discounted items.

(f)        Additional Terms Associated With An Experience Membership

WTM Experience members will receive an invitation for 2 (Experience member Plus One) or 4 (Experience member Plus 3) people to two exclusive members’ experiences. These events have been decided by Worthing Theatres and Museum, are non-negotiable and may have limited availability. Worthing Theatres and Museum reserves the right to change this at any time.

  1. Headline Membership
  •         Priority Booking

WTM Headline members can take advantage of priority booking periods ahead of the general on sale date for selected shows and events. Priority booking is not available on all events. Details of eligible shows will be included in emails, however you can always check which events are included in Priority booking by contacting the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

Priority booking is only available to the Headline membership holder and the tickets must be booked under the member’s personal account. Ticket availability is not guaranteed for members booking during the priority booking period as tickets are sold on a first come first served basis. 

The number of tickets that you will be able to book on each show will differ. Please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk to check.

Headline members are able to make use of the WTM membership discount within the priority booking window if the WTM membership discount is applicable to that ticket.

 (b)        Terms of WTM Headline Membership live events & show discount 

WTM Headline members can book a maximum of 2 (Headline member Plus 1) or 4 (Headline member Plus 3) tickets  per event using the WTM membership discount. Tickets can be booked online by logging in to an account associated with a WTM Headline membership. The discount will apply automatically to eligible full price tickets for events included in this offer. Headline Members can also take advantage of this WTM membership live events & show discount if booking via phone or in person at the Box Office. The WTM membership live events & show discount can only be used by the membership holder and the tickets must be booked under the member’s personal account. The WTM membership live events & show discount is subject to availability and cannot be applied retrospectively. Only one type of offer in addition to the WTM membership live events & show discount per ticket can be applied. The discount does not apply to all events on sale via Worthing Theatres Box Office. For details of which events are included in this offer, please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

(c)        Terms of WTM Headline membership standard film discount

WTM Headline members can book a maximum of 2 (Headline member Plus 1) or 4 (Headline member Plus 3) tickets per film using the WTM membership film discount. Tickets can be booked online by logging in to an account associated with a WTM Headline membership. The discount will apply automatically to eligible full price tickets for films included in this offer. Members can also take advantage of the WTM membership film discount if booking via phone or in person at the Box Office. The WTM membership film discount can only be used by the membership holder, and the tickets must be booked under the member’s personal account. The WTM membership film discount is subject to availability and cannot be applied retrospectively. Only one type of offer in addition to your WTM membership film discount per ticket can be applied. The discount does not apply to all film screenings on sale via Worthing Theatres Box Office. For details of which screenings are included in this offer, please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

(d)        Terms of WTM Headline Membership Standard Screen Arts discount

WTM Headline members can book a maximum of 2 (Headline member Plus 1) or 4 (Headline member Plus 3) tickets per Screen Arts screening using the WTM membership Screen Arts Discount. Tickets can be booked online by logging in to an account associated with an WTM Headline membership. The discount will apply automatically to eligible full price tickets for Screen Arts screenings included in this offer. Members can also take advantage of the WTM membership Screen Arts Discount if booking via phone or in person at the Box Office. The WTM membership Screen Arts Discount can only be used by the membership holder, and the tickets must be booked under the member’s personal account. The WTM membership Screen Arts Discount is subject to availability and cannot be applied retrospectively. Only one type of offer in addition to the WTM membership Screen Arts Discount per ticket can be applied. The discount does not apply to all Screen Arts screenings on sale via Worthing Theatres Box Office. For details of which screenings are included in this offer, please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

(e)        Terms of discount at Worthing Theatres Bars and Food Kiosks

WTM Headline members are entitled to a discount at all Worthing Theatres Bars and Food Kiosks, at the rate specified on the wtam.uk In order to redeem this WTM membership discount, members must present their Headline membership card at the point of purchase and the WTM Headline cardholder must be present. This WTM membership discount is subject to availability and cannot be applied retrospectively or to already discounted items.

(f)         Additional Terms Associated With A Headline Membership

WTM Headline members will receive an invitation for 2 (Headline member Plus 1) or 4 (Headline member Plus 3) people to various launch events, press nights and exclusive events which are listed on the wtam.uk These events have been decided by Worthing Theatres and Museum, are non-negotiable and may have limited availability.

Worthing Theatres and Museum reserves the right to change this at any time.

  1. WTM Communications

As part of the WTM membership, all members will receive communications by email, post and phone. Worthing Theatres and Museum will take the purchase of any membership as tacit agreement by the membership holder to be contacted by email, post and phone, in line with the benefits of the WTM membership. This will not change the contact preferences saved on the account in relation to marketing communications from Worthing Theatres and Museum which will remain in place for all other purposes other than WTM membership benefits communications. If a member wishes to remove their permission to be contacted via email, post and phone in line with their membership benefits, then please contact the Box Office on 01903 206 206 or via email at box.office.mail@wtam.uk 

Additionally, Worthing Theatres and Museum may need to contact the account holder about their account, including or excluding their WTM membership, in which case the terms described in the privacy policy will be applicable.

 

  1. Use of WTM Membership Benefits

Memberships are assigned to one account held in the name of one person and must not be shared with other individuals or businesses. Membership benefits will only be issued to the membership holder and Worthing Theatres and Museum will not provide any of the membership benefits to anyone other than the person named on the account with the membership, except where the member’s guests are included in offers such as the standard WTM membership 10% discount as part of a Plus 1 or Plus 3 membership.

 

  1. Membership Fees

In order to start a WTM membership, a fee must be paid upon commencement of the membership. The fee due to add a WTM membership to your account is detailed on the wtam.uk. The membership fee covers 1 years membership only. 

  

  1. Membership Renewal

WTM members will be automatically opted in to auto-renew their membership at the point of purchase, provided the member’s account has a valid email address and a stored payment card on their account. Card details are stored securely in line with our privacy policy which can be found on our website. At the time of auto-renewal, our system will only try to renew with the card that has been specifically selected for membership auto-renewal. 

 

We will automatically notify members when their membership is due for renewal. If a customer has opted in to auto-renewal of their membership, they will be notified when this is due to take place and again once renewal is successful. If auto-renewal of a membership is attempted, and the payment fails, the customer will be notified via email and their membership will not be renewed automatically. 

 

Members can choose to opt-out of auto-renewal by unticking the auto-renew box when purchasing a membership online, or by notifying the Box Office cashier when purchasing a membership via phone or in person at the Box Office. 

 

Members can opt in or out of auto renew at any time during their membership by contacting the Box Office via email or phone at least 1 week before the membership is due to expire.

 

  1. Cancellations and Refunds

All memberships are non transferable and cannot be refunded after the 14 day cooling off period. Memberships can be refunded within the cooling off period (14 days after purchase), provided that the member has not used any of the benefits of the membership, and submitted their request to us in writing within the 14 day window.

Gift Memberships cannot be refunded after the 14 day cooling off period. Refunds will only be made to the purchaser of the Gift Membership Voucher.

If a member has opted in to auto-renew their membership, but no longer wishes to be a member, they will need to notify the box office via phone at least 1 week before the expiry date of their membership. The membership will then end on the expiry date.

 

If a member is not opted in to auto-renew, then the membership will automatically end on the expiry date of the current membership period.

 

  1. Lost Membership cards

 

It is the responsibility of the membership holder to notify Worthing Theatres and Museum as soon as is reasonably possible upon discovering that their membership card is missing. To report a membership card as missing, please contact Worthing Theatres via email (box.office.mail@wtam.uk  or phone (01903 206 206). 

The Box Office will re-issue lost membership cards subject to a charge. The membership holder may be required to present ID at the box office when requesting the re-issue of their membership card. 

    

  1. Further Conditions

All membership benefits, discounts and special events are subject to availability and Worthing Theatres and Museum reserves the right to make alterations to the membership benefits, or schedule of events if required.

We reserve the right to amend the terms and conditions of the WTM membership at any time.